The global company D-M-E offers a comprehensive range of technologies for plastics processors and mould makers worldwide. D-M-E has been a prominent supplier to the industry for some time.
Nevertheless, the company is not resting on its reputation. Last year began a period of reinvention for D-M-E, which the firm publicized at the central plastics industry trade fair K in Düsseldorf in October. As described in its literature issued at K, the “highly energized” company would be responding to changing markets with a new approach to its business and improved provision of services to its customers.
In 2007, nearly a thousand D-M-E customers around the world participated in on-line surveys, telephone interviews, and face-to-face discussions conducted by a commissioned group of independent researchers. Visitors to the D-M-E stand at K were invited to sign up for a further round of surveys to take place this winter. An executive summary of the results of the first survey round is now available, and a second-round summary will be issued this spring.
New Solutions and Support
The D-M-E stand at K 2007 featured displays of hot runner systems for the packaging industry, a hot runner system for processing materials of the future such as compostable so-called “green” plastic resins, a cold runner system for moulding such elastomers as liquid silicone rubber, and more than a dozen new products and services designed to help moulders and mould makers save time and money, satisfy new demands for environmental friendliness, or enhance the security and manageability of their production operation.
In response to an often-heard customer request, D-M-E now offers full-project support. This means that a customer can place a complete mould tool order with a single supplier—D-M-E—and expect a dedicated project team of product engineers, application engineers, and technical sales advisers to find the most efficient way to combine necessary standard and technical parts from the company’s global programme with the special machining the client requires. All the elements of a special project can be delivered as a single package that the customer can assemble, leaving only the fine-tuning of the mould for effective operation.
Delivering its products and services around the world has always been a core competency of D-M-E, which now operates through offices and strategic partners at more than 50 locations in over 30 countries. That capability is being expanded on the basis of customer feedback such as is now being solicited from D-M-E product users in every major geographical region of Europe.
The staff of D-M-E’s Customer Care Department in Mechelen, Belgium, which includes technical sales representatives and application engineers, can help customers in a dozen different languages. In addition, this customer centre has the capability of delivering parts from stock to most places in Europe within 24 hours of the moment the order is placed.
The activities of D-M-E throughout China, India, and Russia are of interest not only to customers in those countries. As the company notes, these are not isolated markets: as more Western European and North American manufacturers engage in partnerships with moulding and mould making firms in Asia and Eastern Europe, their need to see how they can take full advantage of D-M-E’s global programmes and services grows greater.
New Products and Ordering Aids
Product innovation remains a primary mission of D-M-E. Visitors to the K show saw a variety of just-launched items reflecting the company’s technology scope. Among these were microsize in-mould part-dating components 6 and 8 mm in diameter that are designed to simplify the dating of very small moulded parts. A single insert is good for providing six years of date stamps.
Also introduced at the K show last October were the newest version of the company’s Global Thinswitch limit switch for verifying full return of the ejector plate assembly following part ejection; the patented Bakra quick-change clamping system for secure mould changes; an expanded line of hoist rings; helical-gear stack-mould centring systems; an undrilled blank plate relaunched to offer users the choice of four different surface finishes; a new synthetic-diamond mould-polishing paste; clampless Jiffy-Lok connector sockets to facilitate setup of mould heating and cooling hose lines; ecologically sound silicone-based and silicone-free release agents; and the Integrity family of modular temperature controls.
User-Friendly e-Commerce Website for Purchases
Last but far from least, D-M-E has made purchasing standard mould parts easier by implementing phase 1 of its user-friendly e-commerce website. This year, phase 2 will enhance the experience by adding intuitive graphical navigation.
In addition, the latest release of D-M-E’s “Mold Configurator” search engine, which works seamlessly with the website, makes it easier for visitors to work out the configuration of the mould base.